Streamlining Survey Submissions for Heat Engineer Software
Redesigned the survey submission process for heating system design software, reducing completion time by 13.5% and cutting support requests by 15%.
About
Heat Engineer Software Ltd specializes in developing software solutions for heating system design and installation. Their flagship product, 'Heat Engineer,' is a customizable tool that enables surveyors, engineers, and architects to accurately calculate heat losses in buildings. Main goal was to redesign the platform, improve UX and decrease time spend on completing surveys and decrease support requests to support team.
The Challenge
Key Insight
By deeply understanding the pain points of both users and internal teams, I realized that the real bottleneck wasn't just in UI complexity — it was in the manual-to-digital transition of the survey process. Streamlining this flow and adding clarity through guided UI reduced confusion, cut down support needs, and empowered users to complete submissions faster and more confidently.
The Approach
Identified Pain Points
Conducted stakeholder interviews and reviewed support tickets to uncover friction in the survey process.
Mapped User Journey
Compared the current workflow with an ideal future-state journey to spot inefficiencies and UX gaps.
Designed High-Fidelity UI
Created detailed UI mockups with structured form sections and guided questions to reduce confusion.
Tested & Iterated
Collected feedback from users and support teams, then refined the design based on both qualitative insights and product metrics.
Launched & Monitored
Rolled out improvements, tracked survey completion time, and continued tweaking based on analytics and user input.
Design highlights
Before & After
Platform redesign
Pricing structure
By the numbers
Results
Next Project
Ambifly - My First Solo Product Launch
I built the ambient sound app I wished existed — spatial audio mixing that feels like art. 12-minute average sessions, 82% return rate.